Each year thousands of students across the globe complete
the FAFSA application in hopes that he or she will be eligible for financial aid;
financial aid needed to fulfill ones dreams to attend Embry Riddle Aeronautical
University.
As a financial aid counselor at Embry Riddle Aeronautical University,
our departments pride ourselves on being the best at what we do; ensuring that
all eligible financial aid recipients receive the desired attention he or she
deserves. However, maintaining output
levels is also essential task required by the financial aid department. The choice
between two is a constant struggle. Each
year, during the months of May – August, the financial aid department is
pressed for time; between processing FAFSA’s, completing verifications, reviewing
incoming documentation, maintaining emails and voicemails, counselors struggle
to prioritize tasks; ensuring that the most important task is completed on
time. During the above mentions months, maintaining output levels often come at
a cost to our students. While it is important to the financial aid department
to sustain high levels of customer service, counselors simply do not have the
time and are often required to participate in overtime.
As a result, student satisfaction levels vary during peak
months. While student do not always receive the desired customer service,
counselors work to ensure that all eligible financial aid students receive his
or her financial aid funds within a timely manner.
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